How the Story is Shared

This program communicates how stories and storytelling are your corporate culture. It provides opportunities for learning and examples of how organizations that implement storytelling have turned 'resisance to change' into 'enthusiasm for the adventure'.

Keynote - Seminar - Workshop

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The Grimm* Reality,
"Once upon a time there was an organization . . ." In fact, this is the tale of every organization and the Grimm* Reality that drives it. The question is, "Do the stories being told reflect the vision, values and purpose of the organization?" Or are the stories in your organization all about "corporate stupidity." The Grimm* Reality is a hands-on process that assists leaders in identifying, creating, and sharing stories that support the purpose and vision of the organization.

*No this is not a typo

Strategic & Creative Thinking Workshop

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The Symbolics of Leadership,
"Watch the Boss" is still the most prevalent, and powerful, training happening at every level of every organization. As we increasingly count on an understanding of strategy and values to guide decision making throughout our organizations, leaders at all levels need to be very aware of the daily role they play in shaping that understanding. To their people, they are the personification of the organization's story: its culture, processes, and decision criteria. After they "have a vision," here are the specific, day-to-day mechanics outstanding leaders use to make that vision come alive in their organization.

Seminar - Workshop - Development Program Module

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High Heel Performance Leadership,
Susan Luke, in partnership with Kerri Smith, is the co-creator and facilitator of this program, designed specifically for women in (credit union) leadership positions, who aspire to become more dynamic leaders. The face of the credit union movement is changing. Statistically there are more women CEOs than men; however, as asset size increases, the number of women CEOs declines dramatically. The High (Heel) Performance Leadership program provides a forum for education, coaching, networking, and inspiration to ensure that women have a seat at the executive table.

Seminar - Workshop - Development Program Module

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Service Excelence®: It's Everybody's Business,
Service Excellence is NOT about a "pep talk" or learning how to "smile" over the phone; it's about managing, at all levels, the organization from the inside out. Based on hands-on, in-the-trenches experiences, this program explores the principles and practices of Service Management and how you can apply them to create a competitive weapon for your organization. Designed to include participants from all levels and functions within the organization, this program will give you the insight, simple models, and tools you need to 'make it happen'. Whatever business you're in, consistently superlative levels of service are the key to your future success. Whatever function you're part of in your organization, you are an integral part of the service department.

Seminar - Workshop - Development Program Module

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Corporate Culture Dynamics,
This session teaches key strategies that build understanding and cooperation among those who are different. Discussion will centers around how the global economy affects the workforce; why changing demographics impact the work environment; what operational procedures, management practices, and skills focus on behaviors which depend upon key principles involved in valuing the strengths and the differences of all employees.

Seminar - Workshop - Development Program Module

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Creating Commitment,
Creating a sense of commitment begins with a clear and actionable vision for your organization and is linked to the image/personality/brand you project, how you choose to influence others, and the relationship between you, your members, customers or clients, colleagues, employees, suppliers and the community where you participate. It's created from the inside out. The purpose of this program is to instill and enhance the knowledge that everyone has a part in the responsibility for creating significance. The journey requires an examination of the attitudes necessary to build appropriate and long lasting commitment.

Keynote - Workshop

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Communication Credibility,
Providing strategies, models, and techniques necessary to communicate effectively, participants will laugh as they learn about their own preferences, styles and how best to use them to communicate, influence, and persuade at all levels of the organization. The more you understand about the communication process and the skills involved, the better you will be at using, adapting and improving your ability.

Seminar - Workshop - Development Program Module

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